Fault Reporting
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Fault Reporting

The Following fault reporting is possible from Tesira Server, Server IO, TesiraFORTÉ, TesiraLUX, Tesira Amplifier and Tesira expander class devices:

NOTE: fault reporting during VoIP 802.1X authentication features unique behavior noted here: VoIP_Authentication.

Server, Server IO and TesiraFORTÉ Front Panel

The front panel provides a submenu that contains a combined list of the hostname of the local server device and hostnames of all remote devices proxied by the local Server, Server IO, TesiraLUX or TesiraFORTÉ which are currently in fault. If there is a fault detected locally within the server-class device, its hostname will be at the top of the list. If no faults are detected for the device (local or remote), then its hostname will not appear in the device list.

NOTE: TesiraFORTÉ X faults will be displayed on the front panel Alarm LED.

Software Reporting

When connected to Tesira Software the System Status LED in the Status Bar shows overall fault status of the system. This LED shows the most severe fault for all Tesira Server, Server IO, TesiraLUX, TesiraFORTÉ, Tesira Amplifier and Tesira expander devices in the system. Its purpose is to give a quick view to the user whether any device in the system has a fault, including remote devices.

Clicking on the System Status LED will open the System Status dialog. This list will contain servers and remote devices found in the Equipment Table.  

The System Status dialog will show all discovered devices regardless of their fault status. Even a device without faults will be shown here as long as they are discovered. Server, Server IO, TesiraLUX, TesiraFORTÉ and Tesira amplifier class devices are discovered explicitly by Tesira Software whereas remote devices are discovered by their proxies. If any device, Server, Server IO, TesiraLUX, TesiraFORTÉ or remote expander, is no longer discovered, it will not be shown in this list.

Third Party Control

The active fault list can also be obtained via third party control using the DEVICE service address. See the Device TTP section for more details.

Example - With no faults

DEVICE get activeFaultList

+OK "value":[{"id":INDICATOR_NONE_IN_DEVICE "name":"No fault in device" "faults":[] "serialNumber":"02707144"} {"id":INDICATOR_NONE_IN_DEVICE "name":"No fault in device" "faults":[] "serialNumber":"01885645"} {"id":INDICATOR_NONE_IN_DEVICE"name":"No fault in device" "faults":[] "serialNumber":"01905175"} {"id":INDICATOR_NONE_IN_DEVICE "name":"No fault in device" "faults":[] "serialNumber":"01885643"}]

 

Example - With two expanders displaying faults

DEVICE get activeFaultList

+OK "value":[{"id":INDICATOR_MAJOR_IN_DEVICE "name":"Major Fault in Device" "faults":[{"id":FAULT_AVB_STREAM_INACTIVE "name":"One or more AVB streams inactive"}] "serialNumber":"02707144"} {"id":INDICATOR_MINOR_IN_DEVICE "name":"Minor Fault in Device" "faults":[{"id":FAULT_AUDIO_CLOCKS_NOT_SYNCHRONIZED_BY_NAME "name":"Audio clocks not synchronized on network AVB Default"} {"id":FAULT_EXPANDER_MINOR_FAULT_IN_DEVICE "name":"Expander device (EX-IO-01885645) has minor fault"} {"id":FAULT_EXPANDER_MINOR_FAULT_IN_DEVICE "name":"Expander device (EX-OUT-01885643) has minor fault"}] "serialNumber":"02707144"} {"id":INDICATOR_MAJOR_IN_SYSTEM "name":"Major Fault in System" "faults":[] "serialNumber":"02707144"} {"id":INDICATOR_MINOR_IN_SYSTEM "name":"Minor Fault in System" "faults":[] "serialNumber":"02707144"} {"id":INDICATOR_MINOR_IN_DEVICE "name":"Minor Fault in Device" "faults":[{"id":FAULT_AUDIO_CLOCKS_NOT_SYNCHRONIZED "name":"Audio clocks not synchronized on AVB network"}] "serialNumber":"01885645"} {"id":INDICATOR_NONE_IN_DEVICE "name":"No fault in device" "faults":[] "serialNumber":"01905175"} {"id":INDICATOR_MINOR_IN_DEVICE "name":"Minor Fault in Device" "faults":[{"id":FAULT_AUDIO_CLOCKS_NOT_SYNCHRONIZED "name":"Audio clocks not synchronized on AVB network"}] "serialNumber":"01885643"}]

 

Major Faults

NOTE: For TCM-1A/TCM-XA or AMP-450P/AMP450BP, Amp 1 and Amp 2 refer to internal amplifier modules, not amplifier channels.

Severity Fault ID Fault Description
Major FAULT_AEC_CARD Unable to communicate with an AEC card
Major FAULT_AMBIENT_OVER_TEMP_FAULT Ambient temperature fault
Major FAULT_AMP_1_DC_VOLTAGE Amp 1 detected DC voltage
Major FAULT_AMP_1_DEVICE_SHORT_CIRCUIT Amp 1 detected short circuit
Major FAULT_AMP_1_INTERNAL_FAULT Amp 1 internal fault
Major FAULT_AMP_1_OVER_TEMP_FAULT Amp 1 device too hot
Major FAULT_AMP_1_UNABLE_TO_COMMUNICATE Amp 1 unable to communicate
Major FAULT_AMP_2_DC_VOLTAGE Amp 2 detected DC voltage
Major FAULT_AMP_2_DEVICE_SHORT_CIRCUIT Amp 2 detected short circuit
Major FAULT_AMP_2_INTERNAL_FAULT Amp 2 internal fault
Major FAULT_AMP_2_OVER_TEMP_FAULT Amp 2 device too hot
Major FAULT_AMP_2_UNABLE_TO_COMMUNICATE Amp 2 unable to communicate
Major FAULT_AMP_CARD Unable to communicate with amplifier card
Major FAULT_AMP_CHANNEL Amp channel <channel> is faulted
Major FAULT_AMP_DC_PROTECT Amp detected DC voltage on channel <channel>
Major FAULT_AMP_INTERNAL_FAULT Amp internal fault
Major FAULT_AMP_OPEN_CIRCUIT Amp detected open circuit on channel <channel>
Major FAULT_AMP_POWER_CHANNEL Amp channel <channel> too much power
Major FAULT_AMP_POWER_DEVICE Amp device too much power
Major FAULT_AMP_PSU_OVERCURRENT Amp power supply overcurrent
Major FAULT_AMP_SHORT_CIRCUIT Amp detected short circuit on channel <channel>
Major FAULT_AMP_TEMP_CHANNEL Amp channel <channel> too hot
Major FAULT_AMP_TEMP_DEVICE Amp device too hot
Major FAULT_AMP_TEMP_PSU Amp PSU too hot
Major FAULT_ANC_CARD Unable to communicate with an ANC card
Major FAULT_AVB_BANDWIDTH_EXCEEDED AVB Bandwidth exceeded
Major FAULT_AVB_CARD Unable to communicate with an AVB card
Major FAULT_AVB_PORT_8021X_FAILURE AVB port 802.1X authentication failure [in slot <card slot>]
Major FAULT_AVB_DISABLED AVB Disabled
Major FAULT_AVB_STREAM_INACTIVE One or more AVB streams inactive
Major FAULT_BFMIC_CAPSULE_NOT_WORKING Capsule microphone (Mic. <number>, Capsule <number>) not working
Major FAULT_BFMIC_3_NOT_PRESENT Missing/unplugged microphone 3
Major FAULT_BFMIC_2_NOT_PRESENT Missing/unplugged microphone 2
Major FAULT_BFMIC_1_NOT_PRESENT Missing/unplugged microphone 1
Major FAULT_BFMIC_1_UNSUPPORTED Unsupported microphone connected 1
Major FAULT_BFMIC_2_UNSUPPORTED Unsupported microphone connected 2
Major FAULT_BFMIC_3_UNSUPPORTED Unsupported microphone connected 3                
Major FAULT_BFMIC_PLENUM_1_NOT_PRESENT Missing/unplugged TCM-1EX 1
Major FAULT_BFMIC_PLENUM_2_NOT_PRESENT Missing/unplugged TCM-1EX 2
Major FAULT_BLUETOOTH_FW_UPDATE Bluetooth module failed firmware update
Major FAULT_BLUETOOTH_UNABLE_TO_COMMUNICATE Unable to communicate with Bluetooth module
Major FAULT_COBRANET_CARD Unable to communicate with a CobraNet card
Major FAULT_COMMANDSTRING_RECEIVE_OVERFLOW Received overflow on command string block
Major FAULT_CONTROL_TUNNEL_FAILURE_1 Control Tunnel Error (SERIAL1): <message>
Major FAULT_CONTROL_TUNNEL_FAILURE_2 Control Tunnel Error (SERIAL2): <message>
Major FAULT_CONTROL_TUNNEL_INVALID_USAGE_1 Control Tunnel Error (SERIAL1): invalid port usage
Major FAULT_CONTROL_TUNNEL_INVALID_USAGE_2 Control Tunnel Error (SERIAL2): invalid port usage
Major FAULT_CTLPORT_8021x_FAILURE Control port failed 802.1X authentication
Major FAULT_DAN1_CANT_SYNC_TO_BACKPLANE Dante card in slot <card slot> failed to sync clock to backplane
Major FAULT_DAN1_CARD Unable to communicate with the Dante card in slot <card slot>
Major FAULT_DAN1_DEVICE_NOT_CONNECTED Dante Block <block name> has unconnected channel(s)     
Major FAULT_DAN1_DEVICE_NOT_FOUND Inactive Dante flow for device <block name>     
Major FAULT_DAN1_LINKDOWN Dante card in slot <card slot> has all links down
Major FAULT_DAN1_MUTED DAN1 card audio muted
Major FAULT_DANTE_FLOW_INACTIVE one or more Dante flows inactive
Major FAULT_DANTE_PERMISSIONS DDM permissions are preventing configuration of this Dante device
Major FAULT_DANTE_REBOOT_REQUIRED Tesira reboot is required to complete Dante configuration
Major FAULT_DEVICE_NEEDS_RECOVERY Device needs recovery from fatal error or firmware update failure
Major FAULT_DSP_APP_SLOT DSP Application error on card in slot <card slot>
Major FAULT_DSP_CARD One or more DSP cards failed to boot
Major FAULT_DSP_CARD_SLOT Unable to communicate with the DSP card in slot <card slot>
Major FAULT_ETHERNET_PORT_NOT_ASCAPABLE AVB port is not 802.1AS capable                
Major FAULT_EXPANDER_FW_UPDATE Expander device (<hostname>) failed firmware update
Major FAULT_EXPANDER_HW_INCOMPATIBLE Expander device (<hostname>) is incompatible
Major FAULT_EXPANDER_MAJOR_FAULT_IN_DEVICE Expander device (<hostname>) has major fault
Major FAULT_EXPANDER_NOT_PRESENT Expander device (<hostname>) not found
Major FAULT_EXPANDER_UNABLE_TO_COMMUNICATE Unable to communicate with expander device (<hostname>)
Major FAULT_FPGA_POST FPGA power on self test failed
Major FAULT_INSUFFICIENT_POE_PLUS_POWER Insufficient power available via PoE+
Major FAULT_INTERNAL_MESSAGE_BUFFER_OVERFLOW Internal message buffer overflow
Major FAULT_INTERNAL_MESSAGE_BUFFER_UNDERFLOW Internal message buffer underflow
Major FAULT_INTERNAL_MESSAGE_DROPPED Internal message dropped
Major FAULT_INTERNAL_SENSOR_TEMPERATURE_ERROR Internal Sensor (Temperature) Error
Major FAULT_INTERNAL_SENSOR_VOLTAGE_ERROR Internal Sensor (Voltage) Error
Major FAULT_INVALID_DAISY_CHAIN_CONFIG Device network connections not connected correctly for daisy chain mode
Major FAULT_INVALID_IO_CARD_CONFIG Invalid IO card configuration
Major FAULT_INVALID_IO_CARD_SLOT Wrong card type installed in slot <card slot>
Major FAULT_IO_CARD_SLOT Unable to communicate with the IO card in slot <card slot>
Major FAULT_IP_CARD Unable to communicate with an audio input card
Major FAULT_IPOP_CARD Unable to communicate with an audio input/output card
Major FAULT_LABGRUPPEN_CHANNEL_ERROR Lab.gruppen amplifier has a channel error
Major FAULT_LABGRUPPEN_FRAME_ERROR Lab.gruppen amplifier has a frame error
Major FAULT_LAUNCH_FAILED Launch process started, but did not complete successfully
Major FAULT_LEM Unable to communicate with the network card
Major FAULT_LEM_ARM Unable to communicate with backpanel GPIO controller
Major FAULT_NETWORK_IP_CHANGED Device network parameter changed
Major FAULT_NO_DSP_CARDS No functional DSP cards found
Major FAULT_OP_CARD Unable to communicate with an audio output card
Major FAULT_OVER_TEMP_FAULT Over temperature fault
Major FAULT_POE_OVERCURRENT PoE+ fault on TesiraCONNECT Port <number>; over current limit
Major FAULT_PRODUCT_ID_ERROR Product ID Error
Major FAULT_SERVER_DEVICE_NOT_FOUND Server device (<hostname>) not found
Major FAULT_SPORT_SWITCH_PLL_LOCK Unrecoverable sync error on clock master media network
Major FAULT_SPORT_SWITCH_TX_FIFO_OVERFLOW Card in slot <card slot> encountered media buffer overflow     
Major FAULT_SPORT_SWITCH_TX_FIFO_UNDERFLOW Card in slot <card slot> encountered media buffer overflow
Major FAULT_SWITCHABLE_AVB_STREAM_INACTIVE switchable AVB stream <stream info> inactive
Major FAULT_TFPGA_OUT_OF_DATE Device requires FPGA update
Major FAULT_TICARD Unable to communicate with the telephone interface card in slot <card slot>
Major FAULT_USB_CARD Unable to communicate with the USB interface
Major FAULT_VIDEO_INPUT_CARD Unable to communicate with input video card
Major FAULT_VIDEO_OUTPUT_CARD Unable to communicate with output video card
Major FAULT_VOIP_CARD_8021x_FAILURE VoIP card failed 802.1X authentication
Major FAULT_VOIP_CARD_CERT_FAILURE VoIP card certificate failure in <card slot>
Major Faultfinder Unable to communicate with a VoIP card
Major FAULT_VOIP_CARD_ADDRESS_CONFLICT IP Address Conflict on a VoIP card               
Major FAULT_VOIP_CARD_FW_UPDATE Unable to update firmware on a VoIP card
Major FAULT_VOIP_CARD_LINE_1_REG_FAILURE [Component=VoIP:Slot=<card slot>:User=<user name>:Line=1:CallAppearance=*] Unregistered (<message>)
Major FAULT_VOIP_CARD_LINE_2_REG_FAILURE [Component=VoIP:Slot=<card slot>:User=<user name>:Line=2:CallAppearance=*] Unregistered (<message>)
 

 

Minor Faults

Severity Fault ID Fault Description
Minor FAULT_AMBIENT_OVER_TEMP_WARNING Ambient temperature warning
Minor FAULT_AMP_1_OVER_TEMP_WARNING Amp 1 over-temperature warning
Minor FAULT_AMP_2_OVER_TEMP_WARNING Amp 2 over-temperature warning
Minor FAULT_AMP_LOW_IMPEDANCE Amp detected low impedance on channel <channel>
Minor FAULT_AUDIO_CLOCKS_NOT_SYNCHRONIZED Audio clocks not synchronized on AVB network
Minor FAULT_AUDIO_CLOCKS_NOT_SYNCHRONIZED_BY_NAME Audio clocks not synchronized on network <network name>
Minor FAULT_BFMIC_1_DETECTED_UNEXPECTEDLY Additional microphone connected 1
Minor FAULT_BFMIC_2_DETECTED_UNEXPECTEDLY Additional microphone connected 2
Minor FAULT_BFMIC_3_DETECTED_UNEXPECTEDLY Additional microphone connected 3
Minor FAULT_BLUETOOTH_FW_UPDATE_IN_PROGRESS Bluetooth module firmware update in progress
Minor FAULT_DAN1_CHAN_CONN_DIFF_CONTROL Unsupported Dante Configuration - multiple devices connected to block <block name>
Minor FAULT_DAN1_DANTE_MIC_FANOUT Dante Device fanout detected. Remove fanout using Dante Controller.
Minor FAULT_DAN1_DANTE_MIC_INVALID_DEVICE Unsupported device routed to Dante Device channel. Route an appropriate device using Dante Controller.
Minor FAULT_DAN1_NOT_NETWORK_CLOCKMASTER DAN1 card isn't Dante network clock master
Minor FAULT_DANTE_PERMISSIONS_WARNING DDM permissions have changed and may impact configuration of this Dante device
Minor FAULT_DYNAMIC_DELAY_EXCEEDED Insufficient dynamic delay; lips may not be synced
Minor FAULT_EXPANDER_FW_UPDATE_IN_PROGRESS Expander device (<hostname>) firmware update in progress
Minor FAULT_EXPANDER_MINOR_FAULT_IN_DEVICE Expander device (<hostname>) has minor fault
Minor FAULT_EXPANDER_UNABLE_TO_FIND_PROXY Unable to find proxy device
Minor FAULT_FAN_MALFUNCTION Cooling fan malfunction.  Check filter and fan.
Minor FAULT_FRONT_PANEL_DISPLAY Unable to communicate with front panel display
Minor FAULT_INFRASTRUCTURE Infrastructure device fault detected
Minor FAULT_INCOMPATIBLE_COMMANDSTRING_SERIAL_PORT CommandString incompatible with serial port 'usage'
Minor FAULT_LABGRUPPEN_CHANNEL_WARNING Lab.gruppen amplifier has a channel warning
Minor FAULT_LABGRUPPEN_FRAME_WARNING Lab.gruppen amplifier has a frame warning
Minor FAULT_NETWORK_INTERFACE_INHIBITED Network interface <interface name> disabled due to invalid configuration.  Network address conflicts with other interface(s).
Minor FAULT_OVER_TEMP_WARNING Over temperature warning
Minor FAULT_SPORT_SWITCH_FCLK_SYNC Card in slot <card slot> lost synchronization with internal Tesira media clock